Suppliers of Lime Mortar, Lime Plaster & Building Conservation Materials 01642 430 099

Returns

Buy with confidence

We make every effort to ensure that you receive your order in good time and perfect condition. All the same, we appreciate that things do go wrong from time to time. We operate a no hassle returns policy to ensure our customers a positive experience even in these rare but unfortunate situations.

This is in addition to and does not affect your statutory rights.

Want to return your order?

No problem, just notify us and return it within 14 days.

It's as simple as that. If you are unhappy with your order for any reason then just notify us and return the items to us unused and unopened in good, resaleable condition within 14 days from the day you receive them. We will exchange or refund the items appropriately as explained directly below.

Goods that are not incorrect or unsatisfactory on our part

We can refund the amount for the unused items but not the delivery or return costs.

Goods that are incorrect on our part or goods that are unsatisfactory

We will exchange or refund the items, we will also refund delivery and return costs.

Larger orders

The following applies to orders weighing more than 100kg and orders containing more than 10 units of the same item.

No restocking facilities

Please avoid over-ordering as we cannot offer restocking facilities.

Made to order

Orders for quantities weighing more than 100kg are made to order and cannot be returned unless defective. Labour, materials and transport are provisioned to fulfil each order. In addition to significant provisioning costs, we are also unable to undertake other work at that time.

Cooling-off period

Larger orders placed online are subject to a 24 hour cooling-off period so there is some time to cancel should you change your mind. Please let us know by email if you would like to expedite processing of your order and waive the 24 hour cooling-off period, we'll be happy to help if it's possible to do so.

Are you returning items now?

Please let us know about it right away.

To help us resolve your problem as quickly and efficiently as possible, please notify us straight away. The best way to do this is to call. The telephone number and open hours are displayed at the top of the page.