Returns

Buy with confidence.

We make every effort to ensure that you receive your order in good time and perfect condition. All the same, we appreciate that things do go wrong from time to time. We operate a no hassle returns policy to ensure our customers a positive experience even in these rare but unfortunate situations.

Want to return your order?

No problem, just notify us and return it within 14 days.

It's as simple as that. If you are unhappy with your order for any reason then just notify us and return the items to us unused and unopened in good, resaleable condition within 14 days from the day you receive them. We will exchange or refund the items appropriately as explained directly below.

  • Items that are not incorrect or unsatisfactory on our part

    We can refund you the amount for the unused items but not the delivery or return costs.

  • Items that are incorrect on our part or goods that are unsatisfactory

    We will exchange the items or refund you the amount for the items, we will cover delivery and return costs.

Please note: we do not offer any restocking facility. Orders for quantities greater than 1,000kg are made to order and cannot be returned unless defective.

This is in addition to and does not affect your statutory rights.

Are you returning items now?

Please let us know about it right away.

To help us resolve your problem as quickly and efficiently as possible, please notify us straight away. The best way to do this is from My Account. Navigate to the Order page for the order in question and click the Make an Enquiry link at the top of the page. Enter the reason that you are returning the items and submit the enquiry. We will get back to you ASAP to help you through the process.